Service Level Agreements

Choosing a hosting provider is never easy especially when your website/webshop's uptime is at stake. Therefore we advice to take an additional Service Level Agreement (SLA) that keeps your website/webshop up and running.
A Nesh Media SLA is a contract between you, the customer, and Nesh Media. It defines the terms of our responsibility.

SLA Bronze

€ 49,00 p/m
For companies who need fast support during weekends and holidays.

Service window: 7x24x365.

Response
during office hours: 8 hours
out of office hours: 12 hours

SLA Silver

€ 79,00 p/m
For companies who need fast support during weekends and holidays.

Service window: 7x24x365.

Response
during office hours: 6 hours
out of office hours: 8 hours

SLA Gold

€ 119,00 p/m
For companies who need fast support during weekends and holidays.

Service window: 7x24x365.

Response
during office hours: 4 hours
out of office hours: 6 hours