Service Level Agreements
Choosing a hosting provider is never easy especially when your website/webshop's uptime is at stake.
Therefore we advice to take an additional Service Level Agreement (SLA) that keeps your website/webshop up and running.
A Nesh Media SLA is a contract between you, the customer, and Nesh Media. It defines the terms of our responsibility.
For companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 8 hours
out of office hours: 12 hours
For companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 6 hours
out of office hours: 8 hours
For companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 4 hours
out of office hours: 6 hours
A Nesh Media SLA is a contract between you, the customer, and Nesh Media. It defines the terms of our responsibility.
SLA Bronze
€ 49,00 p/mFor companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 8 hours
out of office hours: 12 hours
SLA Silver
€ 79,00 p/mFor companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 6 hours
out of office hours: 8 hours
SLA Gold
€ 119,00 p/mFor companies who need fast support during weekends and holidays.
Service window: 7x24x365.
Response
during office hours: 4 hours
out of office hours: 6 hours